| 000 | 00764nam a2200181 4500 | ||
|---|---|---|---|
| 010 | _a2003269451 | ||
| 020 | _a9780465067107 | ||
| 024 | _a50752610 | ||
| 050 | _aTS171.4 | ||
| 082 | _a620.82 | ||
| 100 | 1 | _aDonald A. Norman | |
| 245 | 1 | _aThe Design of Everyday Things | |
| 260 | _bBasic Books | ||
| 300 | _a272 pages | ||
| 520 | _aFirst, businesses discovered quality as a key competitive edge; next came service. Now, Donald A. Norman, former Director of the Institute for Cognitive Science at the University of California, reveals how smart design is the new competitive frontier. The Design of Everyday Things is a powerful primer on how--and why--some products satisfy customers while others only frustrate them. | ||
| 650 | _aEngineering | ||
| 999 |
_c4521 _d4521 |
||