This work aims to cover everything amateur and professional genealogists need to know to research their heritage online, including hardware and software, national and international networks and popular online genealogy forums. The author reveals where technical support for popular genealogical software can be found online and which libraries have online card catalogues. She also provides tips on where to turn for help when all other avenues have been explored. In addition, Crowe explains how to tap into services such as: local roots bulletin boards; the "Roots Echo"; the USENET Genealogy Group; Prodigy's Genealogy BBS; America Online Genealogy Forum; Genie's Genealogy Roundtable; the National Genealogical Society Bulletin Board; CI$'s ROOTS Forum; and the Church of Latter Day Saints. The disk includes "Brother's Keeper", a shareware genealogy program, and all the book's resource listings.