Philip B. Crosby

Quality is Still Free - McGraw-Hill Companies - 288 pages

This work provides an analysis of the author's entrepreneurial experiment in which he took quality ideas learned in corporate settings and adapted them to the business world at large. It re-examines concepts such as The 5 Erroneous Assumptions about Quality and Zero-Defects Mantra.

9780070145320

32820340

95032400


Management

TS156.6

658.562