TY  - BOOK
AU  - Donald A.Norman
TI  - The Design of Everyday Things
SN  - 9780465067107
AV  - TS171.4 
U1  - 620.82 
PB  - Basic Books
KW  - Engineering
N2  - First, businesses discovered quality as a key competitive edge; next came service. Now, Donald A. Norman, former Director of the Institute for Cognitive Science at the University of California, reveals how smart design is the new competitive frontier. The Design of Everyday Things is a powerful primer on how--and why--some products satisfy customers while others only frustrate them
ER  -